Client Service Policy

Client Service Policy Statement:
Providing Goods and Services to People with Disabilities

1.  Our Mission

The mission of Parker Garber & Chesney, LLP is to be able to provide goods and
services to people with disabilities.

2.  Our Commitment

In fulfilling our mission, Parker Garber & Chesney, LLP strives at all times to provide
its goods and services in a way that respects the dignity and independence of
people with disabilities. We are also committed to giving people with disabilities
the same opportunity to access our goods and services and allowing them to
benefit from the same services, in the same place and in a similar way as other
clients.

3. Providing goods and services to people with disabilities

Parker Garber & Chesney, LLP is committed to excellence in serving all clients
including people with disabilities and we will carry out our functions and
responsibilities in the following areas:

3.1 Communication

We will communicate with people with disabilities in ways that take into account their disability.

We will train staff who communicate with clients on how to interact and
communicate with people with various types of disabilities.

3.2 Telephone services

We are committed to providing fully accessible telephone service to our clients. We
will train staff to communicate with clients over the telephone in clear and plain
language and to speak clearly and slowly.

We will offer to communicate with clients by (email, TTY, relay services) if
telephone communication is not suitable to their communication needs or is not available.

3.3 Assistive devices

We are committed to serving people with disabilities who use assistive devices to
obtain, use or benefit from our goods and services. We will ensure that our staff
are trained and familiar with various assistive devices that may be used by clients
with disabilities while accessing our goods and services.

We will also ensure that staff know how to use assistive devices to be made
available on our premises for clients as required.

3.4 Billing

We are committed to providing accessible invoices to all of our clients. For
this reason, invoices will be provided in any format requested by the client.

We will answer any questions clients may have about the content of the invoice in
person, by telephone or email.

4. Use of service animals and support persons

We are committed to welcoming people with disabilities who are accompanied by
a service animal on the parts of our premises that are open to the public and other
third parties. We will also ensure that all staff, volunteers and others dealing with
the public are properly trained in how to interact with people with disabilities who
are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by
a support person. Any person w ith a disability who is accompanied by a support
person will be allowed to enter Parker Garber & Chesney, LLP premises with his or
her support person. At no time will a person with a disability who is accompanied
by a support person be prevented from having access to his or her support person
while on our premises. The nature of our service will require that the client
authorize the support person to be present in order to conform with our privacy
policy.

5. Notice of temporary disruption

Parker Garber & Chesney, LLP will provide Clients with notice in the event of a
planned or unexpected disruption in the facilities or services usually used by people
with disabilities. This notice will include information about the reason for the
disruption, its anticipated duration, and a description of alternative facilities or
services, if available.

6. Training of staff

Parker Garber & Chesney, LLP provide training to all employees and others w ho deal
w ith the public or other third parties on their behalf, and all those w ho are involved
in the development and approvals of client service policies, practices and
procedures.

Training will include the following:

Applicable staff will be trained on policies, practices and procedures that affect the
way goods and services are provided to people with disabilities. Staff will also be
trained on an ongoing basis when changes are made to these policies, practices and
procedures.

7. Feedback process

The ultimate goal of Parker Garber & Chesney, LLP is to meet and surpass client
expectations while serving clients with disabilities. Comments on our services
regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Parker Garber & Chesney, LLP provides goods and
services to people w ith disabilities can be made by e-mail. All feedback will be
directed to agarber@PGCLLP.ca.  Clients can expect to hear back within 1 business
day.

Complaints will be addressed according to complaint categories already established
in our company’s complaint management procedures.

8. Modifications to this or other policies

We are committed to developing client service policies that respect and promote
the dignity and independence of people w ith disabilities. Therefore, no changes will
be made to this policy before considering the impact on people with disabilities. Any
policy of Parker Garber & Chesney, LLP that does not respect and promote the
dignity and independence of people with disabilities will be modified or removed.

9. Questions about this policy

This policy exists to achieve service excellence to clients with disabilities. If anyone
has a question about the policy, or if the purpose of a policy is not understood, an
explanation should be provided by, or referred to, Allan Garber of Parker Garber &
Chesney, LLP.